Managing Instabug Dashboard | Instabug Help Center

Invoicing & Payment

Is is possible to add a billing email to Instabug?

Currently, this isn't possible without adding a member.

Written by Youssef
Updated over a week ago

I'm seeing that my card has been declined. Can you confirm that is what is happening on your side?

If you need to know the reason for the credit card decline, please let us know.

Written by Youssef
Updated over a week ago

Managing Your Account

How can I upgrade or downgrade my plan?

You can update your plan directly from the pricing page.

Written by Youssef
Updated over a week ago

"This account is already logged in": What does this mean?

Your account may be logged in from another browser. Only one browser can be logged in at a time.

Written by Youssef
Updated over a week ago

Managing Your Applications

Can I use Instabug in my live application?

Our SDK has multiple features that allow you to use it in your live application.

Written by Youssef
Updated over a week ago

What is the difference between live & beta app?

There's no difference in functionality between the two. This designation is mainly used to separate reports coming from live and beta users.

Written by Youssef
Updated over a week ago

I have an application for both iOS and Android. Do I need two separate apps on the dashboard?

If you have a native application for both iOS and Android, 2 different apps are required.

Written by Youssef
Updated over a week ago

Is it possible to delete or rename applications?

You can add, delete, or rename applications from the application management page.

Written by Youssef
Updated over a week ago

Where can I find my app’s token?

The token can be found in the SDK integration section in your dashboard settings.

Written by Youssef
Updated over a week ago

How can I update the Instabug SDK?

Each platform has a different method of updating. You can find the details here.

Written by Youssef
Updated over a week ago

Is there a limit on the maximum number of apps or team members?

You can add up to 4 apps and 10 team members. More than that? Check our enterprise plan.

Written by Kamel
Updated over a week ago

Managing Your Team

What's the difference between team members roles?

You can find here a breakdown for each role.

Written by Youssef
Updated over a week ago

A member has left our organization. How do I delete their profile?

You can delete members from the member management page.

Written by Youssef
Updated over a week ago

Managing Your Tags

Is there a way to manage the tags that are currently in my app?

You can quickly rename, edit, or delete tags from the Tags page in Settings.

Written by Youssef
Updated over a week ago

Managing Your Notifications

How do I configure my email notifications when a bug or crash is reported?

You can manage these through the email notifications section on your profile page.

Written by Youssef
Updated over a week ago

FAQs

Is it possible to join multiple companies with a single account?

It's not possible to use Instabug for multiple companies using the same account.

Written by Youssef
Updated over a week ago

Why are old reports and chats missing from my dashboard?

Data retention limits could cause old reports and chats to be removed from your dashboard.

Written by Youssef
Updated over a week ago

Does the Instabug dashboard have keyboard shortcuts?

Speed up your workflow by using keyboard shortcuts.

Written by Kamel
Updated over a week ago

How do I forward tickets from an email to Instabug?

It's possible to do this using the dashboard.

Written by Youssef
Updated over a week ago