Integrations & Rules

Automate your existing workflow through using Instabug's integrations and automation rules.

19 articles in this collection
Written by Nadine, Kamel, and Youssef

Integrations

Instabug Integrations With Third-Party Tools

Automate your workflow with multiple integrations.

Written by Kamel
Updated over a week ago

Rules

Introducing Instabug Rules

Automate your team's workflow using Instabug Rules with its different scenarios.

Written by Nadine
Updated over a week ago

FAQs for Integrations

What are the top tools that Instabug integrates with?

Instabug's most frequently-used integrations are Jira, Slack, Github, Trello and Zendesk.

Written by Kamel
Updated over a week ago

What are the differences between basic and advanced integration?

Advanced integration tools include the basic, plus Zendesk, Freshdesk, Webhooks, and Zapier.

Written by Kamel
Updated over a week ago

Is it possible to forward reports to a tool that Instabug doesn't integrate with?

Yes, you can forward reports to tools available on Zapier.

Written by Youssef
Updated over a week ago

Does Instabug support integration with Intercom?

We currently don't integrate directly with Intercom, but integrating with Zapier will make it work.

Written by Youssef
Updated over a week ago

Does Instabug support integration with Helpshift?

We currently don't have a direct integration with Helpshift.

Written by Youssef
Updated over a week ago

Do Instabug's basic integrations include Zendesk?

Zendesk is included in advanced integrations.

Written by Youssef
Updated over a week ago

When using Zendesk integration, if I delete a ticket in Zendesk, will it also delete the ticket in Instabug?

Deleting on Zendesk is separate to deleting on Instabug.

Written by Youssef
Updated over a week ago

Can I change the status in Jira and have it automatically changed in Instabug?

This is possible with the two-way integration.

Written by Youssef
Updated over a week ago

Is there a way to configure the Slack integration so that you receive replies to a bug report?

Definitely doable with our automatic forwarding!

Written by Youssef
Updated over a week ago

Is there any way to limit the type of information sent through Trello integration?

You can change what we send over to Trello to suit your needs.

Written by Youssef
Updated over a week ago

We need to customize our own integration using Webhooks. Is this possible?

Webhooks integrations are available on the dashboard.

Written by Youssef
Updated over a week ago

Can I edit the Zendesk integration configuration and change the assignee?

Short answer, Yes!

Written by Youssef
Updated over a week ago

FAQs for Rules

Can I automatically assign certain reports to a team member?

Automatically assign members issues using rules.

Written by Youssef
Updated over a week ago

Is it possible to send automatic replies to users who report bugs?

By using rules, you can send automatic messages to users who submit new reports.

Written by Youssef
Updated over a week ago

We need to automatically assign reports that are tagged with “support" to a specific team member. Is this possible?

Automatically assign members issues with tags by using rules.

Written by Youssef
Updated over a week ago

Can I apply the same rule across multiple apps?

At the moment, it's not possible to clone rules across apps from your dashboard, but our Customer Happiness team can do this for you!

Written by Youssef
Updated over a week ago

Can Instabug create a ticket automatically on Jira when a bug is reported?

Enable auto forwarding for easy ticket creation.

Written by Youssef
Updated over a week ago