Each plan has a different data retention policy that defines how many months of reports and chats you can view. If you are out of your retention policy, reports and chats will be removed from your dashboard. 

Here is a breakdown of the data retention periods by plan:

However, if you are planning to upgrade to a higher plan, don't worry—we will recover your data for you according to your new retention policy.

Here you can find out more details about Instabug's pricing plans.