Report Categories are built specifically to optimize triaging your bug reports on Instabug, help you take faster actions, and make faster decisions. It's very easy to set them up, tweak, and change them. Everything can be controlled from your Instabug dashboard without any code changes to your application.
Defining your categories will give your users a list of options to select from when submitting a bug report. Then, based on the category the report is assigned to, the magic starts to happen.
How Can I Benefit From Report Categories?
Make Fast Decisions
With a glimpse of the eye, you can spot the category each report belongs to. You can then follow the course of actions that you and your team have established for each category.
Don't Let Your Users Wait
It's never guaranteed that your team will be able to reply back to all of your users and their reports on the spot. Instead of making them wait, autoreply to them with content relevant to the problem or issue they've reported. You can set an automatic reply and customize the content based on the category they picked before sending the report. This is easily done by using Rules.
Auto-Forward to the Relevant Project
Is your team already used to a specific tracking tool (JIRA, Trello, or others)? You can auto-forward your bug reports to the relevant project depending on the category selected by the user. For example, if you have several teams and each team has an independent JIRA project where they track their issues and cards, create a Rule that will auto-forward all the reports relevant to each team to their JIRA project.
Auto-Assign the Reports to the Relevant Team Member
If different members of your team are responsible for handling specific types and categories of reports, auto-assign the report to them based on the category selected by the user.
Here's how you can set Report Categories.